W Hotel - whatever/whenever.... just not right now, ok?
This past weekend, Margaret and I indulged and decided to stay at Dallas' new
mecca for style, food & overall chic-dom... the new W Hotel
. We went to the W-bar on friday night and ran into some people we knew in the VIP room (after being held over at the curtain/door for quite some time). Once inside however, it looked just like the community room at many Post
property uptown apartments. But hey, the drinks and music were good. SO, after some vodka, we impulsively booked a room and returned the next day to check in. I've always loved the W at other cities and could not wait to test Dallas'. 'Welcome to the W!
' guys in short blue shirts eagerly echoed as we left the car with the valet and walked inside. The lobby is somewhat barren and almost closterphobic-ish for such a huge building. Blue LED lighting and mod-earth tone carpeting is abundant, as well as serious looking staff in dark jackets and Secret Service earpieces. They whisked our luggage away, we got a key and happily went upstairs. The 5th floor room was nice and modern if a bit dark & stark - but still cool. I mean, the entire bathroom was open to the sleeping area and the shower had an all-glass wall! Kinky! We changed clothes and decided to check out the pool... And that's
when things began to go south. .. As soon as we arrived pool-side on the 16th floor, a typical Texas storm had blown in and furniture, towels and pillows were flying off the roof and into the pool. Security immediately closed off the area while we watched what looked like a scene from "the Day After Tomorrow
" take place. "I have to request that you evacuate the area
" said the W Secret Serviceman. SO, we went to the lobby and looked out the front door. "Please step away from that area
" we were warned again. We then went to the 'living room' which is the open bar area where everyone was drinking and waiting out the storm. It quickly passed so we went outside and grabbed wings at Hooters.
Back at the hotel (two hours later and the sky is now clear blue) we attempt to return to the pool we were so excited about enjoying. The doors were still closed and the security man told us to leave yet again saying he was 'monitoring the storm'
. Ok, whatever
.. but not whenever
so far. We returned to the bar to get a drink and take it with us to the room. The white wines were not yet chilled. ok.. fine, so after compromising with a so-so merlot.. we left... But not yet! "No drinks are allowed outside this area"
we were strictly warned because of the TABC. So we stayed and drank as the electricity went out. and back on... and out again. We left the wine and decided to go to the room but only one elevator was working and we were told to 'please use the stairs'
. We waited for the one elevator for about 5 mins. while listening to a New Orleans guest complain to us about his bad "W" experience. (Note: if someone from NoLa is complaining about amenities, things must be bad!). Finally upstairs, we noticed the airconditoner would not shut off. Noticing we did not pack our winterwear, we called downstairs but no one came upstairs to fix it. Instead, I pulled a McIver and I stuffed the vent with a towel and everything was somewhat fine. THEN, the fire alarm went off and a voice came over saying 'please evactuate the building immediately'. oh great. We got dressed and started to leave when I thought I should call the front desk just to make sure. "Hello Whatever / Whenever! How may I help you!"..
um.. yeah, the fire alarm ... is that for real? Do we really need to evacuate? "What fire alarm?"
she asked. "um, thanks". I said and hung up. ... (end scene) .. SO, next morning after a pretty good sleep, we ordered breakfast. or at least we thought
we ordered breakfast. After half a dozen phone calls back and forth to 'whatever/whenever' and 90 mins later, we got our breakfast - well, almost. Just so you know, $45. @ the W gets you grits, coffee, one stale danish, and some sausage. Enjoy!
During breakfast, our phone began ringing but no one was ever on the other end. After like the 5th call, Margaret asked me to call the front desk to see what was up. I giggled at the thought of their upcoming response. They of course, had no idea(**). The best part of the stay was Bliss
- the full spa on the 16th floor. If it wasnt for that experience, we may have had a nervous breakdown. At check out, we requested a discount for the host of unscheduled experiences but we were firmly denied a discount from the $309 room. We even asked for a free pass to the Ghost Bar
but was told they would not be able to accomadate our request
. Hey, are we even welcome back to the hotel? hey WHATEVER! WHENEVER!Something "W" does not stand for... 'wow'
(**) I should mention here that we spent (hotel, bar, spa, food, tips, etc.) almost $1,000 on this short weekend stay and no one, repeat, NO ONE - even from Starwood Hotels contacted us about my complaint(s).